Shipping & Returns
We want you to love your Palm & Beach Co. gear. Here's everything you need to know about shipping and returns.
🚚 Shipping Information
Processing Time
Since all our products are made-to-order to reduce waste, your items are printed and prepared after you place your order:
- Standard items: 2-5 business days
- Custom designs: 3-7 business days
- Limited edition pieces: 5-10 business days
Shipping Times
After processing, your order will be shipped via our trusted partners:
- Domestic (US): 3-7 business days
- Canada: 7-14 business days
- Europe: 10-20 business days
- Australia: 14-25 business days
- Rest of World: 15-30 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We offer:
- Free shipping on orders over $75 (domestic US)
- Express shipping available for faster delivery
- Eco-friendly packaging at no extra cost
🔄 Returns & Exchanges
30-Day Return Policy
We stand behind our quality. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
✅ Eligible for Return
- Unworn items with tags attached
- Items in original packaging
- Defective or damaged products
- Wrong size or incorrect item
❌ Not Eligible
- Worn or washed items
- Items without tags
- Custom personalized products
- Returns after 30 days
How to Return
- Contact us at support@palmandbeach.co with your order number
- We'll send you a prepaid return label
- Package your items securely and attach the return label
- Drop off at any authorized shipping location
- Receive your refund within 5-10 business days after we receive your return
🛡️ Quality Guarantee
Defective or damaged items: If you receive a defective or damaged product, we'll replace it free of charge or provide a full refund.
Print quality issues: We take pride in our printing quality. If you're not satisfied with the print quality, we'll make it right with a replacement or full refund.
📞 Need Help?
Our customer service team is here to help with any questions about shipping or returns.
Email: support@palmandbeach.co
Response time: Within 24 hours
Business hours: Monday - Friday, 9 AM - 6 PM PST
🌱 Sustainability Commitment
As part of our commitment to sustainability, we use eco-friendly packaging materials and encourage customers to consider exchanges over returns when possible. All returned items in good condition are donated to local charities.